Shipping Policy

Last updated: June 2026

At Bambelou, we want your order to arrive quickly, safely, and exactly as expected. Please read our shipping policy below for full details.

1. Where We Ship

We currently ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We do not currently offer international shipping.

2. Shipping Costs

All UK orders include free standard shipping — no minimum order value required.

Shipping Method	Cost	Estimated Delivery Time
Standard Shipping	FREE	4–7 business days
Express Shipping	£4.99 Flat Rate	2–4 business days

Shipping costs (where applicable) are calculated and displayed clearly at checkout before you confirm your order.

3. Processing Times

Orders are processed and dispatched within 1–2 business days of payment confirmation. Business days are Monday to Friday, excluding UK public holidays.

Orders placed before 2pm on a business day are typically dispatched the same day. Orders placed after 2pm, on weekends, or on UK public holidays will be processed the next business day.

You will receive an email with tracking information once your order has been dispatched.

4. Estimated Delivery Times

Our total delivery time is the sum of processing time (1–2 business days) and shipping transit time.

Shipping Method	Estimated Delivery
Standard Shipping	4–7 business days total
Express Shipping	2–4 business days total

These are estimated timeframes. Please note that high demand, adverse weather, or courier issues may occasionally cause delays.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can track your order directly on the courier's website.

If you have not received a tracking email within 2 business days of placing your order, please contact us at hello@bambelou.me.

6. Missed Deliveries

If you are not home when delivery is attempted, the courier will typically:

Leave a calling card with instructions
Attempt re-delivery the next business day
Hold your parcel at a local depot or collection point for a specified number of days

Please check your tracking link for specific instructions from your courier.

7. Incorrect or Incomplete Addresses

Please ensure your delivery address is accurate at the time of ordering. Bambelou cannot be held responsible for delayed or failed deliveries due to an incorrect or incomplete address provided by the customer. If you notice an error immediately after placing an order, please contact us as soon as possible at hello@bambelou.me and we will do our best to correct it before dispatch.

8. Lost or Damaged Parcels

If your parcel has not arrived within the expected timeframe, or if items arrive damaged, please contact us within 14 days of the expected delivery date:

Email: hello@bambelou.me
Phone: 07873 376060 (Mon–Fri, 9am–5pm)

We will investigate with the courier and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.

9. Contact Us

If you have any questions about your order or our shipping policy, please get in touch:

Email: hello@bambelou.me
Phone: 07873 376060 (Mon–Fri, 9am–5pm)
Address: 3 Chester Court, Lomond Grove, London, SE5 7HS, United Kingdom
Response time: Within 24 hours, Monday to Friday