We're a small, real team behind Bambelou, and we're always happy to help — whether it's a question about an order, advice on choosing the right toy, or just to say hello.

Achraf leads the business and product sourcing, Nadia handles customer support, Abdelaziz manages fulfilment, and Abderrazzak looks after the website.

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Get in Touch

📧 Email hello@bambelou.me — We aim to respond within 24 hours, Monday to Friday.

📞 Phone 07873 376060 — Available Monday to Friday, 9am–5pm (UK time)

📍 Business Address Bambelou, 3 Chester Court, Lomond Grove, London, SE5 7HS, United Kingdom

🏢 Business Status Bambelou is operated as a sole trader by Achraf Lachgar, trading as "Bambelou."

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Response Times

Channel	Availability	Response Time
Email	Inbox monitored Mon–Fri	Within 24 hours
Phone	Mon–Fri, 9am–5pm	Within 24 hours

We don't currently operate live chat, but we aim to respond to all enquiries within 24 hours during the above hours.

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Order Enquiries

If you're contacting us about an existing order, please have your order number ready (found in your confirmation email) — it helps us resolve your query faster.

For returns and refunds, see our full Refund Policy.

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About Bambelou

We're a UK-based children's toy company specialising in safe, sensory, and developmentally enriching toys for ages 0–8. Every product is selected with safety, quality, and genuine educational value as our priority — including checks against recognised UK and EU safety standards, and CE certification where applicable to that product.

Read our full story on the About page →

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Thank you for trusting Bambelou with your child's playtime.